The Basics
Commission Process Timeline
CLIENT: Review all the information on this page.
CLIENT: Choose a faceup type seen here. Feel Free to ask me for advice if you’re feeling uncertain!
CLIENT: Submit a completed form following the rules on this page when I am open.
ARTIST: I will respond within 72 working hours (working: excluding weekends) with a link for payment and shipping instructions if you are accepted.
CLIENT: Payment (see Financial terms below)
CLIENT: Ship your doll within 7 working days of acceptance. Let me know if there’s a delay.
Artist: I will confirm arrival of the package within 72 hours of receiving.
ARTIST: Standard* Turnaround averages around 100 working days. See Delays Policy in the terms below.
ARTIST: I send one primary progress update. See Details in Process Terms below. This is where we really get into details.
ARTIST: Final Email: I send a final email with a full portfolio shoot and a reminder to confirm your address once your project is finished. You may also request a video on instagram,
Terms
Note: This is a contract. By requesting KomorebiDolls service you agree to be bound by all terms. Review all info several times before making a request.
Failure to adhere to the terms outlined on this site may result in refusal of future services or other penalties.
Terms are subject to change at my discretion and always exist to ensure that I can provide the best service possible.
General
All work is original and in KomorebiDolls style. I offer specific faceup types. Outcomes are based on the above types. I do not copy references exactly, modify another artist’s work, allow micromanaging of the process or details, or execute anyone else’s vision. Be sure you want my original work before requesting space in my schedule.
The client agrees to fill out the form correctly and completely. Read the rules on the form page.
If there is some reason for unusual delay (disaster, illness, bereavement, etc causing a turnaround of greater than 120 working days), I will always post on my instagram (at) komorebi.dolls and notify those affected.
All commission requests are fulfilled using the written portion of the form. If it’s not listed in writing, it won’t be included.
The Client has 72 hours to respond to progress updates with questions or requests. I will simply assume all is well and continue painting if I don’t hear back from the client in a timely manner. No changes will be accepted after that 72 hour window.
If the client needs to change address, notification must be made in the email thread. Do not use social media to notify of these changes!
The client must be a legal adult to make a request.
Komorebidolls reserves the right to refuse service.
Financial
A request is an agreement to pay should your order be accepted.
Payment is a retainer for services to be rendered.
Ghosted/abandoned orders will not be refunded and will result in a ban. Just let me know if you have a genuine emergency and request an actual cancellation.
Cancellation/Requests for refunds after I have received your dolls will be billed a cancellation fee of 25% or $200, whichever is more. Due to the nature of this work, cancellation is highly disruptive not only to me but to every other client. Please make your decisions thoughtfully.
New or occasional clients (less than 3 commissions in prior 12 months) Payment is due upfront in full.
Regular clients (those in good standing with at least 3 orders sent and paid on time in the prior 12 months) may request split payment for orders over $700 in value. Payment must be completed with in 72 hours of receiving the final portfolio shoot.
Process
I am open full time, year-round on a revolving basis. Request periods run every other month: January, March, May, July, September, November. I am, on average, working on projects form 2 periods at a time and have a consistent turnaround of 100 working days on average. *Modifications double turnaround. Due to the nature of this work, some flexibility is required on timing.
All work is completed in the most efficient way possible with no preferential treatment.
I send a standard update at around 50-65% progress to give an idea of the colors and basic shapes of the face. Video on instagram is the best way to do this, but an emailed photo is also offered as an option. You can ask me questions, and I’ll likewise share my plans and ask you questions. I send additional updates and revisions at my discretion, as each project requires.
Once I send the Final portfolio images, no changes are possible. Re-dos are subject to a fee of no less than $250 and are offered at my sole discretion. Pay attention to what I tell you about my plans at the check in, and ask questions if you are unsure about anything.
Requesting extensive changes at any point after your request is accepted is allowed solely at the artist’s discretion.
Due to the handmade nature of this work, small imperfections are to be expected: including but not limited to resin color change from sanding modifications, small dust particles, and some variation in resin matching. My standards for quality are exacting, but do remember this is an entirely handcrafted process with many variables.
IP Considerations
All final faceup designs are the sole property of the artist. I do not sell my copyright to clients.
Use of my images as references for sold art or other faceups is likewise the sole right of Komorebidolls.
The client must adhere to the rules for external references. I do not accept pictures from other faceup artists or AI.
I do not make sculpts look exactly like actors/models. Inspiration (example) or specific makeup elements are ok.
Original Cosplay dolls are ok. If the sculpt is exactly based on the character, this is the result. If the sculpt is not based on the character, I will take an illustrative approach. Note: some sculpts are not compatible with the character: this is especially true in the case of characters with low levels of distinguishing characteristics. Please consult with me in advance.
Komorebidolls does not work on recasts. If the client knowingly sends a recast, they will be charged shipping and for the wasted spot.
Komorebidolls owns all rights, including reproduction, etc.. to the information on this site and to my images and faceups. Duplication, use in AI models, print sales, etc… is strictly forbidden and subject to legal action. Clients are welcome to share from my instagram or to share unedited copies of portfolio shoots, complete with watermark.
Shipping Information
WHAT TO PACK
• Only the parts I am painting and necessary parts (teeth parts count as part of the head).
• Please include an inventory of what’s in the box and your address and contact info in the box.
Do not use envelopes to ship doll parts! Use a sturdy box with enough room for padding. The box should not rattle when shaken. If you do not purchase insurance, there will be no recourse should the package be damaged or missing.
RETURN SHIPPING METHOD
I generally ship via USPS priority mail with insurance and signature confirmation on all domestic packages (International Clients: see International section).
INSURANCE (US ONLY)
We will need proof of purchase for the doll parts as well as the receipt from my shop to file a claim. I cannot help you if you do not document things properly. Because you are purchasing a service from me–not goods–we must be able to prove the value of both the doll and of my work AND that damage occurred in transit. If a parcel arrives clearly damaged, please take photos before opening it; if there is damage internally, this will serve as proof that the damage was due to mishandling.
S/H FEES
Cost includes roughly 4% Handling fee to cover supplies and transit, a reasonable amount of re-packaging materials, up to $600 insurance and signature confirmation domestically and $200 insurance total internationally (many countries limit insurance on incoming parcels; please be aware of the risk).
*The base rate for one head is added at checkout; any additional fees (insurance for more heads, extra weight) is added to your custom order total. Every domestic parcel is fully insured.
International
• Clients accept all responsibility for Vat/Duties/Customs associated fees for shipping both ways.
• I ship EMS or UPS Global to protect your dolls from unpredictable shipping conditions.
• Please understand the risks and costs associated with sending your dolls outside your own country/continent.
• Shipping & Handling costs range from $45-$90 typically. This covers shipping, transit, and repackaging.
• International insurance has become largely useless and is usually capped at $200. Please understand that there is nothing I can do about this and you must accept the risk.
• You are welcome to use a shipping service to save shipping fees, but you will need to provide your service/agent’s mailing address at checkout and I cannot help you with delays or trouble with the agent (you must contact them directly).
Materials & Care
All dolls are painted with artist grade and resin-safe watercolor, pastel, acrylic, gouache, and pure mica and mineral pigment. Brands: sennelier, schminke, unison, pan pastel, mr hobby, liquitex, pearl ex, kolorefx, golden, vallejo.
For longevity, please store and handle your doll carefully. Painted surfaces are never meant to be touched with bare hands. The oil on your hands WILL dissolve all sealants over time. Store away from heat, water, light, and surfaces (including other dolls or resin parts or your own manicure) that can scratch or damage sealant. If you get a bit of dirt on the doll, very gently use a dry magic eraser to remove it. I recommend handling all painted parts with cloth inspection gloves (very affordable and available online).
Sales Tax & Duties
All online vendors are now required by law to remit sales tax to the buyer’s state. This is assessed at checkout (my platform is in full compliance with the law) and is based entirely on your state, as mine does not have a sales tax. I never see this money and have nothing whatsoever to do with the collection and remittance process which is handled between the selling software and your state government.
Import/Export taxes including tariffs, duties, and brokerage costs are the responsibility of the client. I am offering a service, not selling goods.
Komorebi Dolls 
