Terms & Info


Process for Request Periods

  1. Request: Submit a completed form on this page when I am open.
  2. Acceptance: I respond within 72 hours with shipping instructions and a link for payment.
  3. Payment: Due upfront unless you’ve sent me more than 3 dolls in the last year, in which case payment is due upon receipt of final portfolio images.
  4. Shipping: Ship your doll within 7 business days of acceptance.
  5. Receiving: I confirm within 48 hours of getting the package in-hand, no need to message me.
  6. Turnaround:Turnaround averages about 60-90 days.
  7. Progress Update: I send one progress update around 50%.
  8. Delays or Unusual Situations: If there is some reason for delay, I will always post on my instagram (at)komorebi.dolls and send a group email out. Since the beginning of the pandemic, delays are more frequent but rarely lengthy.

Terms

Please make sure to review all info several times before making a request to be sure you want my work and agree to all terms.

Understand that I reserve the right to refuse service to anyone or to refuse to work on some sculpts or projects.

If you change your mind completely after receiving progress images/video or the final images, offering a second faceup is at my discretion. If you simply want small changes, feel free to ask, and I’ll try to work with you.

I do not copy anything exactly or allow micromanaging. All work is original. Again, please be sure you enjoy my work in general, as I will be creating something original for you.

All official communication needs to happen via email. If you need to change your address, update it in PayPal AND send me an email. Don’t do this through social media as messages get lost. .

The schedule is always posted in the menu and on the front page on this site.

I have high standards for quality but can’t offer or guarantee perfection: small irregularities like tiny dust particles are inevitable.

US and Canada requests are consistently open. Other regions may be restricted a particular times and slots outside North America are always limited.

I do not work on recasts. If you knowingly send me a recast, you will be charged shipping and for the wasted spot.

I own all rights to the information on this site and to my images. Clients are welcome to share from my instagram or to share unedited copies of the portfolio shoots I provide.

Failure to adhere to the terms outlined on this site may result in refusal of future services or other penalties.

Terms are subject to change at my discretion and always exist to ensure that I can provide the best service possible.



Shipping


General

PACK: Only the parts I am painting and necessary parts (teeth parts count as part of the head). Do not send me a full doll. Please include an inventory of what’s in the box and your address and contact info in the box. Use a sturdy box with enough room for padding. The box should not rattle when shaken. I recommend insurance.

RETURN METHOD: I ship via USPS priority mail with full insurance and signature confirmation on all domestic packages (International see International section).

INSURANCE: You will need proof of purchase as well as the receipt from my shop to file a claim at usps.com. Because you are purchasing a service from me, not goods, you must be able to prove the value of both the doll and of my work. If a parcel arrives clearly damaged, please take photos before opening it; if there is damage internally, this will serve as proof that the damage was due to mishandling. 

S/H FEES include a reasonable amount of re-packaging materials, up to $350 insurance per head and signature confirmation domestically and $200 insurance total internationally (many countries limit insurance on incoming parcels; please be aware of the risk). 

The base rate for one head (or two low-value heads occasionally) is added at checkout; any additional fees (insurance for more heads, extra weight) is added to your custom order total.

International

You must provide customs/declaration info in your request. Clients accept all responsibility for customs and customs fees. Value markdown voids all possible insurance, and I accept no responsibility for loss or damage in transit. If you do not provide specific instructions, I will fl out the form at full value.

Due to Covid-19-related delays, I ship EMS.

Please understand the risks and costs associated with sending your dolls outside your own country/continent and be familiar with your own country’s laws and regulations. 

Some countries limit incoming insurance amounts; most are now restricted to $200 insurance. Please understand that there is nothing I can do about this and you must accept the risk. 

You are welcome to use a shipping service to save shipping fees, but you will need to provide your service/agent’s mailing address at checkout and I cannot help you with delays or trouble with the agent (you must contact them directly).

Materials & Care

All dolls are painted with artist grade and resin-safe watercolors, pastels, acrylics, gouache, and pure mica and mineral pigments. Brands: sennelier, schminke, unison, pan pastel, finetec/coliro, daniel smith, mr hobby, liquitex, m. graham, pearl ex, kolorefx, golden, vallejo varnishes. All pigments have excellent lightfastness.

For longevity, please store and handle your doll carefully. Painted surfaces are never meant to be touched with bare hands. Store away from heat, moisture, light, and surfaces (including other dolls or resin parts or your own manicure) that can scratch or damage its sealant. If you get a bit of dirt on the doll, very gently use a dry magic eraser to remove it. I recommend handling all painted parts with cloth inspection gloves (very affordable and available online).

Sales Tax

All online vendors are now required by law to remit sales tax to the buyer’s state. This is assessed at checkout (my platform is in full compliance with the law) and is based entirely on your state, as mine does not have a sales tax. I never see this money and have nothing whatsoever to do with the collection and remittance process which is handled between the selling software and your state government.