Komorebi Dolls

Process for Request Periods

1. Request: Submit a completed form on this page when I am open.
2. Acceptance: I will respond within 72 hours (excluding weekends) with shipping instructions and a link for payment.
3. Payment: Due upfront in full as a retainer for services to be rendered unless you’ve sent me more than 3 dolls in the last year and have paid on time for all of them, in which case payment is due upon receipt of final portfolio images.
4. Shipping: Ship your doll within 7 business days of acceptance. Let me know if there’s a delay.
5. Receiving: I confirm within 48 hours of getting the package in-hand.
6. Turnaround: Turnaround averages around 90 working days. See Delays Policy in the terms below.
7. Progress Update: I send one progress update around 65% to give an idea of the colors and basic shapes of the face. You may waive this in the form.
8. Final Email: I send a final email with a full portfolio shoot and a reminder to confirm your address once your project is finished. Scroll down for complete info on the shipping method I use to return your doll/s.

Terms

Note: This is a contract. By requesting KomorebiDolls service you agree to be bound by all terms. Review all info several times before making a request.

Be sure you want my work and agree to all terms.

A request is an agreement to pay should your order be accepted. Ghosting is cause for a ban. Just let me know if you have a genuine emergency.

Understand that I reserve the right to refuse service to anyone or to refuse to work on some sculpts or projects. I will let you know if I can’t take the job.

All work is original and in KomorebiDolls style. Requesting my services is a request for an original piece of art that will take inspiration from any sources you provide, not for a carbon copy of any references. I do not copy references exactly, modify another artist’s work, allow micromanaging (‘lots of texture’ is fine ‘absolutely no blushing here’ is not) of the process or details, or execute anyone else’s vision.

The client agrees to fill out the form correctly and completely. Read the rules on the form page.

If there is some reason for delay (storms, illness, bereavement, etc), I will always post on my instagram (at) komorebi.dolls and notify those affected. In return I ask for patience and understanding.

Regarding Exact Modifications: a mock up must be provided by the client showing size/shape/placement clearly. Pictures of characters, models, etc… do not count. Such requests may or may not be accepted at the artist’s discretion. An exact list of the types of mods provided by komorebidolls may be found on the Prices and Services page.

Regarding minimee type sculpts: Komorebidolls no longer accepts requests for these sculpts. Somewhat stylized referenced heads (like rainman’s) are ok.

Regarding color match requests: 100% matches are not guaranteed. I aim for clear compatibility in good light.

All commission requests are fulfilled using the written portion of the form. Your images may be used to include additional notes and examples of what you write in the form. EX: if your picture includes vitiligo, but you do not request vitiligo in the form, no vitiligo will be charged or included.

Small additive changes at the progress check-in are normal and welcome. Please let me know if you’d like a small change (adding colors, adding a small scar, darker brows, etc). After this point no changes will be accepted.

Requesting extensive changes at any point after your request is accepted is allowed solely at the artist’s discretion. Please fill out your form completely and accurately.

You have 48 hours to respond to progress updates with questions or requests. I will simply assume all is well and continue painting if I don’t hear back from you in a timely manner. No changes will be accepted after that 48 hour window.

Payment in full operates as a retainer for services to be rendered. The retainer fee is due (a) when you get your order information or (b) on receipt of final portfolio images if you are a regular client in good standing (see definition above). For standing clients using option (b) payment must be made within 72 hours of receiving the images or this privilege will be revoked on future orders.

Cancellation/Requests for refunds after I have received your dolls will be billed a cancellation fee of 25% or $100, whichever is more. Due to the nature of this work, cancellation is highly disruptive. Please make your decisions thoughtfully.

Komorebidolls will not paint your doll faster for more money. All work is completed in the most efficient way possible with no preferential treatment.

If you need to change your address, update it in PayPal AND send me an email.

You must be a legal adult to make a request.

I have high standards for quality but can’t offer or guarantee perfection: small irregularities like tiny dust particles are inevitable.

Regions outside of North America are subject to a 5% service fee.

I do not work on recasts. If you knowingly send me a recast, you will be charged shipping and for the wasted spot.

Komorebidolls owns all rights, including reproduction, etc.. to the information on this site and to my images and faceup concepts. Duplication is strictly forbidden and subject to legal action. Clients are welcome to share from my instagram or to share unedited copies of portfolio shoots, complete with watermark.

Failure to adhere to the terms outlined on this site may result in refusal of future services or other penalties.

Terms are subject to change at my discretion and always exist to ensure that I can provide the best service possible.

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WHAT TO PACK

• Only the parts I am painting and necessary parts (teeth parts count as part of the head).

• Do not send me a full doll.

• Please include an inventory of what’s in the box and your address and contact info in the box.

Use a sturdy box with enough room for padding. The box should not rattle when shaken. Do not use envelopes to ship doll parts! I recommend insurance.

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RETURN METHOD

I ship via USPS priority mail with full insurance and signature confirmation on all domestic packages (International Clients: see International section).

INSURANCE

You will need proof of purchase as well as the receipt from my shop to file a claim at usps.com. Because you are purchasing a service from me, not goods, you must be able to prove the value of both the doll and of my work. If a parcel arrives clearly damaged, please take photos before opening it; if there is damage internally, this will serve as proof that the damage was due to mishandling. 

S/H FEES

Cost includes roughly 3% Handling fee to cover supplies and transit, a reasonable amount of re-packaging materials, up to $350 insurance, and signature confirmation domestically and $200 insurance total internationally (many countries limit insurance on incoming parcels; please be aware of the risk). 

*The base rate for one head (or two low-value heads occasionally) is added at checkout; any additional fees (insurance for more heads, extra weight) is added to your custom order total. Every domestic parcel is fully insured.

International

• You must provide specific customs/declaration info in your request.

• Clients accept all responsibility for Vat/Duties/Customs associated fees.

• Your doll will be declared and insured for no less than $100.

• I ship EMS or UPS Global to protect your dolls from unpredictable shipping conditions.

• Please understand the risks and costs associated with sending your dolls outside your own country/continent and be familiar with your own country’s laws and regulations. 

• Shipping & Handling costs range from $45-$90 typically. This covers shipping, insurance, transit, repackaging.

• Some countries limit incoming insurance amounts; most are now restricted to $200 insurance maximum. Please understand that there is nothing I can do about this and you must accept the risk for higher value dolls.

• You are welcome to use a shipping service to save shipping fees, but you will need to provide your service/agent’s mailing address at checkout and I cannot help you with delays or trouble with the agent (you must contact them directly).

Sales Tax

All online vendors are now required by law to remit sales tax to the buyer’s state. This is assessed at checkout (my platform is in full compliance with the law) and is based entirely on your state, as mine does not have a sales tax. I never see this money and have nothing whatsoever to do with the collection and remittance process which is handled between the selling software and your state government.